Privacy Policy
Last updated: April 15, 2013

This Privacy Policy governs the manner in which Alva-Amco Pharmacal Companies, Inc. (the “Company,” “we” or “us”) collects, uses, maintains and discloses information collected from users (“Users,” and each a “User” or “you”) on the Company’s websites, which include Alva-Amco.com and AlvaDirect.com.  Alva-Amco.com and AlvaDirect.com are referred to collectively as the “Sites” when describing the privacy practices that both websites follow in the same manner.  To the extent that a privacy practice differs between the two websites, then we will identify the specific site by name and describe its unique privacy practice.

This Privacy Policy describes the types of information that we collect through our Sites and how we use this information.  This Privacy Policy also describes the persons or entities to which we may disclose the information that we collect, and how we protect the security of that information.

This Privacy Policy tells you how to contact us with questions about this Privacy Policy or our privacy practices, as well as how to update any of the personal information we have collected about you on the Sites, or how to opt-out of receiving information or mailings from us.  This Privacy Policy only applies to information that we collect on the Sites.

What personal information do we collect from you directly?
We collect personal information from Users if they voluntarily submit such information to us on the Sites.   For example, if you have questions about the Company’s products or need other information, you can contact us by filling out a form on our Sites, in which you will be asked to enter information about yourself.  We may also collect information from you when you purchase one of our products through AlvaDirect.com.

The personal information we may collect includes:

  • Contact information, such as your name, mailing address, email address and telephone number.
  • Financial payment information, such as credit card, and other financial payment information, including billing address and shipping address, if you purchase a product through AlvaDirect.com.
  • Account registration information, such as user name and password if you create an account on AlvaDirect.com.
  • Inquiries you may have about our products, including information or comments you may provide to us about the products that you have purchased from us or your use of such products.


What other information do we collect about you?
We may collect non-personally identifying information about Users whenever they interact with our Sites by using Cookie technology. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser, if you so allow, that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  This technology does not personally identify you or extract information from your computer.   We may use Cookies to provide an enhanced online experience, to monitor and measure the use of our Sites and to improve their design and content.  The type of information collected may include browser information, operating system, type of computer, internet service provider and other similar information.   We also may include web beacons in our email messages in order to determine whether messages have been opened and to identify the IP address of the computer on which they were opened. The information we may obtain in this manner also helps us customize the services we offer on our Sites and to measure their overall effectiveness. You may be able to decline Cookies by changing a setting in your web browser.  You may also disable the ability of web beacons to capture information by declining Cookies.

What do we use your information for?
We may use the personal information that you provide to us as follows:

  • We may use your personal information to respond to your questions and comments that you communicate to us through the “Contact Us” feature on the Sites or to respond to your request for coupons.
  • We will use the personal information that you submit to us to purchase a product on AlvaDirect.com in order to process your purchase order, confirm your order and deliver the product to you.
  • We may use your personal information, including the email address that you provide to us, to send you information such as Company news, updates and related product or service information, including special offers such as coupons.
  • We may use your personal information to improve customer service and more effectively respond to your customer service requests and support needs.
  • We may use your personal information to administer a contest, promotion, survey or other feature on the Sites.
  • We may also use your personal information to perform business analyses or for other similar purposes to improve the quality of our business, our Sites and the products we offer. We may also use personal information about you for our internal purposes, including to administer our Sites, investigate possible violations of and enforce our contracts, including terms of use and any terms and conditions associated with our products, and to comply with our legal obligations.  In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.

We may use the other information you provide to us as follows:

  • We may use Cookies to keep track of advertisements and compile aggregate data about the Sites’ traffic and interaction so that we can improve Users’ experiences with the Sites.
  • We may use the information to personalize your experience.

How do we protect your information?

  • Alva-Amco.com. We implement a variety of security measures to maintain the security of the personal information we collect on Alva-Amco.com.  However, please note that we cannot guarantee that the personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
  • AlvaDirect.com.
    • For information that you submit to purchase a product on AlvaDirect.com, we use an extremely safe, industry-standard secure web server to protect the personal and payment information you provide.   As soon as you click on the Submit Secure Order button at the bottom of the product order form, our secure server software encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels across the Internet.
    • For non-payment personal information that you submit on the Contact Us page, we implement a variety of security measures to maintain the security of your personal information.  However, please note that we cannot guarantee that the personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Do we disclose any information to outside parties?
We do not sell or trade your personally identifiable information or disclose it to third party for a third party’s marketing purposes.  We do share your personal information with our third party services providers who assist us in operating our Sites, as described below.   As also described 
below, we may release your personal information when we believe release is appropriate to comply with the law, enforce our Sites’ policies, or protect the rights, property, or safety of ourselves or others.

Note that although we do not disclose your personal information to third parties for marketing or advertising purposes, non-personally identifiable User information may be provided to other parties for marketing, advertising, or other uses.

The following describes how we may share your personal information:

  • We may share your personal information with service providers that perform certain functions or services on our behalf, such as to assist us in operating our Sites, conducting our business, performing analyses and providing certain other components of the Sites. We do not authorize our service providers to use or disclose this information, except as necessary to perform services on our behalf.
  • We will share the personal information that you submit to us to purchase a product on AlvaDirect.com with our credit card payment processing service provider in order to process your purchase order, confirm your order and deliver the products to you.  We do not authorize this service provider to use or disclose the information, except as necessary to process your payment transaction.
  • We may allow third parties to collect information in order to provide us with analytics. For instance, the Sites may use analytics tools provided by Google to help us understand how people use the Sites. You can learn more about how Google collects and uses information as a part of its tools at www.google.com/policies/privacy/
  • We may disclose your personal information to respond to subpoenas, court orders, or other legal process, in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.• We may disclose your personal information if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of terms of use or other contracts.
  • We may share your personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the Company or its assets.
  • We may share your personal information as otherwise described to you at the point of collection or pursuant to your consent.

Our Sites may provide links to websites operated by third parties for your convenience and information.  Websites operated by third parties may also refer you to our Sites and use cookies or other technologies to track your usage.  These third party websites are independent from us and we do not control their privacy practices.   You should review the privacy policies of any third-party websites that you visit to understand their privacy practices.

Can you choose not to receive communications from us?

If at any time you would like to unsubscribe from receiving future emails, please send us an email at customer_service@alva-amco.com with the subject line UNSUBSCRIBE. We will remove your information from our records immediately.  Please note that your request not to receive future emails from us will not apply to messages that you request or that are not commercial in nature.   If you have established a user account at AlvaDirect.com, you may be able to review and request changes to information that the Company maintains about you through the user account.  You may also be able to review and request changes to information that you provide on Alva-Amco.com in order to request a coupon or to contact the Company.  To review and request changes, please contact customer_service@alva-amco.com.

California Residents
We value your privacy and have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.   We do not share personal information about you with third parties for their direct marketing purposes.

Children’s Online Privacy Protection Act Compliance
We comply with the requirements of the Children’s Online Privacy Protection Act.  We do not knowingly collect any information from anyone under 13 years of age. Our Sites, our products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This Privacy Policy applies only to information collected through our Sites and not to information collected offline.

Your Consent
We will only use your personal information for the purposes intended and as detailed in this Privacy Policy, unless we have obtained your consent to use it for other purposes.  By using our Sites, you consent to our Privacy Policy.  Our Sites are based in the United States.  Accordingly, residents of Canada are notified that the personal information you provide to us is transferred to, and stored, processed and accessed in the United States and may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of the United States. By using the Services, you consent to the transfer, storage, and processing of personal information about you in the United States.

Changes to our Privacy Policy
We may update this Privacy Policy in the future as necessary to reflect changes in our privacy practices. We will post changes on this Privacy Policy and indicate at the top of the Privacy Policy the date it was most recently updated.

Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us using the information below.

www.alva-amco.com
customer_service@alva-amco.com
800-792-2582